F.O.B. POINT: Unless otherwise specified in writing, all shipments are F.O.B. shipping point of origin.
We accept C.O.D., Check, Visa, Wire Transfer, MasterCard and American Express payments.
Other payment terms subject to prior credit approval. Please contact us for more information.
All payments which are not made within the specified term shall accrue a late charge at a rate of 1-1/2% per month from the due date until paid in full.
PURCHASE ORDERS (P.O.s)
Issuance of a purchase order will be considered acceptance by the customer of the price and all terms of the Warranty and the Selling Terms and Conditions, unless specifically stated otherwise. Any changes by the customer of these terms will require written acceptance by Dispensing Technology Corporation to constitute a binding agreement.
RETURNS & RETURNED GOODS
All returned goods are subject to a 20% restocking charge. Equipment may not be returned for credit without our written authorization and an RMA#. All goods accepted for restocking must be unused and in their original container, including all accessories and documentation originally shipped with product. Upon receipt of product, DTC will inspect and determine if credit is due or if the goods will be returned to the customer. All freight to and from the factory is the responsibility of the customer. Freight on returned goods must be prepaid. Freight collect shipments will not be accepted. No returns of special order items will be accepted.
Shortages must be reported to the factory within five days of receipt of goods.
LOST AND/OR DAMAGED GOODS
It is the buyer’s responsibility to inspect shipment immediately when received. Note any discrepancies or damage on both copies of the delivery ticket. Be sure driver signs ticket noting lost or damaged goods. All shipments should be opened, counted, and inspected for quantity and any damage prior to signing the delivery receipt. If the box appears damaged, note it on the delivery receipt. If the unit has visible damage, the shipment should be refused. Digital photos of the product(s) in question will aid in the investigation. Failure to note damages at the time of delivery means acceptance of the product as complete and in good condition and releases DTC from all liability. Claims for goods lost or damaged in transit, must be made to the carrier by the consignee (Buyer).
It is the customer’s responsibility to order the correct shipping method. DTC is not responsible for shipping charges incurred for re-delivery, changing service once freight has left our dock, or refusal by a customer to receive shipment due to not having the appropriate information for receiving. DTC provides our customer’s tracking information for all shipments.
It is understood and agreed that all provisions within the body of the Purchase and Shipping Terms can only be modified by a written document properly executed by both parties. It is understood and agreed by the customer of DTC in the event of any litigation as to the payment of any amount due as a result of the selling contract, DTC shall be entitled to reasonable attorney’s fees and costs should they prevail. It is further understood and agreed that in the event of any dispute concerning the selling contract, said dispute shall be resolved in accordance with California Law and shall be submitted for binding arbitration in accordance with the rules of the American Arbitration Association and the office of the American Arbitration Association in Ventura County, CA which is granted exclusive jurisdiction over any dispute regarding the selling contract, its terms, or conditions.